Data Controller
Legal Entity
"SmartShield Solutions" Ltd.
Bulgaria, Sofia
Contact Support
Email: support@smartshield.bg
Phone: +359 888 789 835
What Data We Process?
| Category | Purpose | Retention |
|---|---|---|
| VPN setup, account notifications, support | Active sub + 30 days | |
| Device Info | Generating compatible VPN configs (iOS/Android) | Deleted after setup |
| Payment Data | Processed via Revolut/PayPal (no card info stored) | 11 years (Accounting Act) |
Crucial: No Traffic Logs
We do not collect or store: browsing history, destination IPs, DNS queries, or traffic timestamps. Read our No-Logs Policy.
Your GDPR Rights
Under the EU General Data Protection Regulation, you have total control over your information:
Right to Access
Request a complete copy of all data we store about you.
Right to Erasure
The "Right to be Forgotten" — complete deletion of your profile.
Right to Object
Objection to any data processing based on legitimate interests.
Data Portability
Receive your data in a structured, machine-readable format.
To exercise these rights, email: support@smartshield.bg
Sub-Processors
To provide our high-tech services, we partner only with GDPR-compliant providers:
- Hetzner Online GmbH (EU): Physical server hosting.
- Cloudflare (Global): DDoS protection and CDN.
- Revolut / PayPal: Encrypted payment processing.
Supervisory Authority
If you believe your rights have been violated, you can file a complaint with:
Commission for Personal Data Protection (CPDP)
2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria
Email: kzld@cpdp.bg | Web: www.cpdp.bg